Community Manager (located in New York)
CREDITS is looking for an Executive Communications Manager to join our team.
You will lead planning and execution of an external program for the treatment of CREDITS in your region.
To cope with our massive expansion, we are inviting high quality candidate to join our team.
Reporting to the Customer Service Manager, you will be responsible for handling tier 1 customer support, ensuring excellent service standards and maintaining high user satisfaction.
WHAT YOU’LL DO:
Ensure that all enquiries at the social media channel in compliance with all internal and external regulations, policies and guideline.
Daily management of the community, timely provision of its fresh news by translating articles
Promotion of CREDITS through personal,social networks and connections
Identifying cause of dissatisfactions, and provide ways for improvement.
Work with the marketing department to drive our pre and post event contact strategy in partnership with the sales team to advance leads through the sales funnel
Establish excellent working relationships with key partners in Marketing, Design,
Interact directly with CREDITS leaders, top tier customers and industry influencers
Communicate with fintech companies, associations by making calls or email correspondence
Connecting bloggers, managers, websites for possible interaction on promotion
Increasing community in your region
Conduct offline presentations and meetings, attending regional events and meetups
Product sales, Business Development and Customer Success and external agencies
WHAT WE’RE LOOKING FOR:
Serious attention to detail and a commitment to excellence.
Preferably with 2+ years of working experience in customer support role.
MUST speak fluent and written English with good presentation, communication and computer skills.
Self-motivated and able to work independently.
Outstanding verbal and written communication with a special knack for creating presentations and speaker briefs.
Excellent at collaborating with many contributors.
An attractive night shift allowance will be provided.