Help Center

This is your prepaid fiat balance in the respective currency. Attention: do not confuse this account with an active individual IBAN account.... Read more

It is possible to replenish from a card or from an IBAN account belonging to a person who has an account in Credits.... Read more

Select a prepaid account in EUR . Further in the replenishment functions there is a choice - “by card”.... Read more

Replenishment of a prepaid account by card is 2.00%. It depends on the payment amount.... Read more

The card must belong to you. If this condition is met and still does not work, please contact our support chat.... Read more

This is the security code that comes to your phone after you enter your bank card details.... Read more

You can make a bank transfer from your IBAN account with your IBAN account details.... Read more

The cost of withdrawal from a prepaid fiat account to a VISA, Mastercard, JCB card is about 2%, but depends on the amount of the transaction and card type.... Read more

The cost of withdrawal from a prepaid fiat account to an IBAN account is about 0.5%, but depends on the amount of the transaction and the type of payment system SEPA, SWIFT or others.... Read more

Withdraw money from a prepaid account to a verified card.... Read more

Contact support via chat in the application.... Read more

Refresh the screen. Different solutions are possible depending on the type of operation. If your operation is not among the operations listed on the account, then write to support.... Read more

After receipt, you must have a transaction within the corresponding account.... Read more