The Anti-Fraud Policy (the “AF Policy”) of Wallet and Payments OÜ of Harju maakond, Tallinn, Lasnamäe linnaosa, Peterburi tee 47 Estonia (“we”, “our”, “us” or “Credits”) is established to prevent and mitigate possible risks of Credits being involved in illegal or illicit activities and to enable Credits to meet its legal and regulatory obligations in this area (if any, where applicable). This AF Policy is subject to changes and updates by Credits from time to time to ensure compliance with any applicable legislation and global AF practices.
2. Policy Statement
2.1. Credits will comply with applicable laws of Republic of Estonia. In line with applicable laws Credits has a ‘zero tolerance’ policy towards fraud, collusion, money laundering, financing of terrorism and other criminal conduct and will thoroughly investigate and seek to take legal action against those who perpetrate, are involved in, or assist with fraudulent or other improper actions in all Credits activity and related transactions.
2.2. Credits will provide adequate and appropriate resources to implement the Anti-Fraud Policy and will ensure it is communicated and understood.
3. Purpose & Scope
3.1. The purpose of this document is to outline the responsibilities of all the involved parties with respect to fraud prevention, the actions to be taken if fraud is suspected and the mechanism of verifying
suspicion of fraud, the reporting process and the recovery action plan.
4. Legislation Compliance
4.1. The Anti-Fraud Policy has been drafted to comply with the current applicable law, including, but not limited to applicable laws of Republic of Estonia.
4.2. Adherence to the Anti-Fraud Policy Credits will ensure compliance with all relevant legislation and internal policies.
5. The User verification
5.1. The User undertakes to provide Credits with correct and relevant personal information and documents contained therein. In case the User provides counterfeit documents and false personal information, such behavior will be interpreted as a fraudulent activity.
6. Account security
6.1. The User is responsible for maintaining the confidentiality of their Account’s credentials, including, but not limited to a password, email, wallet address, balance and of all activity including transactions made through the Account.
6.2. If the User has any security concerns about his/her Account, login details, password or other security feature being lost, stolen, misappropriated, used without authorization or otherwise compromised, the User is advised to change the password. The User must contact us via firstname.lastname@example.org without undue delay on becoming aware of any loss, theft, misappropriation or unauthorized use of the Account, login details, password or other security features. Any undue delay in notifying Credits may not only affect the security of the Account but may result in the User being liable for any losses as a result.
6.3. Any loss or compromise of User’s electronic device or User’s security details may result in unauthorized access to User’s Account by third parties and the loss or theft of any digital currency held in User’s Account. User must always keep his/her security details safe. For example, User should not write them down or otherwise make them visible to others.
6.4. User should never allow remote access or share his/her computer screen with someone else when User is logged on to Account. Credits will never under any circumstances ask User for IDs, passwords, or 2-factor authentication codes or to screen share or otherwise seek to access to computer or Account. User should not provide details to any third party for the purposes of remotely accessing User’s Account unless specifically authorized.
6.5. Credits assume no responsibility for any loss that User may sustain due to compromise of Account login credentials due to no fault of Credits.
7. Key Responsibilities
7.1. In view of the Anti-Fraud Policy Credits responsible for:
• Undertaking a regular review of the fraud risks associated with each of the key organizational objectives;
• Establishing an effective anti-fraud response plan, in proportion to the level of fraud risk identified;
• The design of an effective control environment to prevent fraud;
• Establishing appropriate mechanisms for:
o reporting fraud risk issues.
• Making sure that all staff are aware of Credits Anti-Fraud Policy and know what their responsibilities are in relation to combating fraud; and • Ensuring that appropriate action is taken to minimize the risk of previous frauds occurring in future.
7.2. The Company has to identify you as a cardholder, an individual who is issued and authorized to use a card, in order to be compliant with applicable anti-fraud requirements. In order to prevent fraud and the misuse of funds, the Company needs to ensure that the card used for payment belongs to the Credits account holder. In the situation where the Company’s staff has a reason to make any additional checks, the staff member may request additional supporting materials from the account holder.
8. Fraud detection and investigation
8.1. Credits in particular anti-fraud specialists, are the first line of detection, investigation and protection in preventing users. The designated specialist will be responsible for the proper implementation of the Anti-Fraud Policy.
9.1. Credits will review the Anti-Fraud Policy to reflect new legal and regulatory developments and ensure good practice.