Help Center

Download the application from the AppStore, Google Play, or use the Web version.... Read more

Citizens of all countries except: Afghanistan, Albania, Angola, Barbados, Botswana, Burkina Faso, Burundi, Cambodia, Cayman Islands, CAR (Central African Republic), Congo... Read more

Personal data. Photo of either passport, ID or driver's license. Applicant's selfie.... Read more

Documents for identification (passport, ID card, residence permit, driver's license) and selfies. To open an IBAN account you also need to provide a residence permit from an EEA country with an address for proof of residence.... Read more

The guidelines for Know Your Customer in financial services require that professionals take some steps to verify the identity, suitability and risks involved in maintaining a business relationship.... Read more

You ID documents must be valid with at least 90 days remaining before expiration.... Read more

Between 5-6 hours. You will immediately receive a notification when the answer is ready. For longer periods of verification, please contact the support chat.... Read more

If you have any problems with uploading photos, you can send a photo to our support chat or email: [email protected].... Read more

To use the document upload tool on your smartphone, you need to allow the Credits app to access your smartphone's camera.... Read more

Please pay attention to the comment received from the operator after the check. If you still have any questions, please contact the support chat or email: [email protected]... Read more

Your documents may have been rejected if they did not meet our requirements. Some of the possible reasons why your documents may have been rejected include, but are not limited to.... Read more

We do not accept mobile bills as proof of address. We could not open the file you uploaded, or you uploaded a file in a format that is not supported.... Read more

We receive and store your name, date of birth and email address when you apply for or start using Credits' services.... Read more

Your actual residence may differ from your registration address in your passport or ID card (depending on country)... Read more

We accept the following documents for proof of address... Read more

Your proof of address document must be the original one. Screenshots and edited files are not accepted.... Read more