Help Center

The guidelines for Know Your Customer in financial services require that professionals take some steps to verify the identity, suitability and risks involved in maintaining a business relationship.... Read more

You ID documents must be valid with at least 90 days remaining before expiration.... Read more

Between 5-6 hours. You will immediately receive a notification when the answer is ready. For longer periods of verification, please contact the support chat.... Read more

If you have any problems with uploading photos, you can send a photo to our support chat or email: [email protected].... Read more

To use the document upload tool on your smartphone, you need to allow the Credits app to access your smartphone's camera.... Read more

Please pay attention to the comment received from the operator after the check. If you still have any questions, please contact the support chat or email: [email protected]... Read more

Your documents may have been rejected if they did not meet our requirements. Some of the possible reasons why your documents may have been rejected include, but are not limited to.... Read more

We do not accept mobile bills as proof of address. We could not open the file you uploaded, or you uploaded a file in a format that is not supported.... Read more

We receive and store your name, date of birth and email address when you apply for or start using Credits' services.... Read more